Privacy Policy

1. Background

1.1 This Privacy Policy sets out how we collect, use, store and disclose your personal information. When we refer to “Goode”, “we”, “us” or “our”, we mean Goode Property NZ Limited, Goode Real Estate Limited, and Goode Group, and their related entities.

1.2 We take our obligations in relation to your personal information seriously and are committed to protecting it in accordance with all relevant privacy laws, including the Privacy Act 2020.

1.3 By engaging our services, using our website, or interacting with us, you agree to this Privacy Policy. If you do not agree, you may not be able to access certain Goode services.

1.4 We may update this Privacy Policy from time to time, including where we introduce new services or change how we manage information. Updates will be published on our website with the effective date. Continued use of our services after publication constitutes acceptance of those changes.

2. What Information Do We Collect?

We collect personal information for lawful purposes connected with our real estate, property management and related services. This may include:

2.1 Personal details

• Name
• Gender
• Date of birth
• Address
• Contact details (email, phone number)

2.2 Identification and financial information

• Proof of identity
• Proof of address
• Bank account details (for tenancy payments, sales transactions or commissions)
• Credit checks where required for tenancy applications

2.3 Property-related information

• Information relating to buying, selling, leasing or managing property
• Tenancy application details
• References and employment information
• Inspection reports and maintenance records

2.4 Communications

• Emails, phone calls (which may be recorded), messages and other correspondence with us

2.5 Website and digital information

• IP address
• Website usage data
• Device and browser information
• Marketing engagement data

2.6 CCTV and security

• Your image captured on CCTV at properties we manage, or lease or own where applicable

2.7 Other information

• Any additional information you voluntarily provide to us

3. How Do We Collect Your Information?

We may collect your information:

• Directly from you (via website forms, emails, phone calls, property viewings, open homes, tenancy applications, appraisals or in-person meetings)
• Through third-party platforms (e.g. property listing websites or CRM systems)
• From referees or employers (with your consent)
• From credit reporting agencies (where permitted by law)
• From publicly available sources
• Through cookies and tracking tools on our website

If you provide us with information about another person (e.g. a co-tenant or guarantor), you must have their consent to do so.

4. How Do We Use Your Information?

We use your information only for lawful purposes, including:

• Providing property management, leasing and sales services
• Processing tenancy applications
• Managing rental payments and trust accounts
• Marketing and promoting properties
• Communicating with you about listings, inspections and transactions
• Conducting market research and service improvements
• Complying with legal and regulatory obligations
• Protecting the safety and security of our staff, tenants and clients

We may use trusted third-party service providers (such as CRM platforms, accounting software, marketing platforms and cloud storage providers) to help us operate efficiently.

5. Marketing Communications

If you provide your contact details, you consent to receiving communications from Goode regarding:

• Properties for sale or rent
• Market updates
• Company service offerings
• Property investment insights
• Company news and events

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information to third parties.

6. Disclosure of Information

We may disclose your information:

• To service providers who assist in delivering our services
• To vendors, landlords, tenants, buyers, legal representatives or contractors involved in a transaction
• To credit reporting agencies (where applicable)
• To regulatory authorities or law enforcement where required by law
• In connection with the sale or restructure of our business

Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse or disclosure. This includes:

• Secure digital storage systems
• Password-protected platforms
• Restricted staff access
• Regular review of internal privacy procedures

Information may be stored electronically in secure cloud systems located in New Zealand or overseas.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Support marketing activities

Most web browsers allow you to manage cookie preferences or disable cookies entirely. Disabling cookies may affect certain website functionality.

9. Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

We will respond to requests as soon as reasonably practicable, subject to any lawful exceptions under the Privacy Act.

To make a request or raise any concerns, please contact:

Email: privacy@goodeproperty.co.nz (Or your designated Goode representative)

For further information about privacy rights in New Zealand, visit the Office of the Privacy Commissioner website: www.privacy.org

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