Tenant Centre

Water consumption charges are invoiced monthly by our Accounts Department. All payments must be made via direct bank transfer to the Goode Property NZ Limited. Please note that we do not accept payments by cash, EFTPOS, or credit card.

Account Name: Goode Property NZ Limited 
Bank: Bank of New Zealand (BNZ)
Account Number: 02-0108-0988516-002
Reference: Please use the reference code provided in your tenancy agreement to ensure your payment is correctly allocated.

Yes, It is policy of Goode Property that all tenants must pay a 4 week bond prior to moving into a property the bond will be lodged with tenancy services for the duration of your tenancy.

Account Name: Goode Property NZ Limited
Bank: Bank of New Zealand (BNZ)
Account Number: 02-0108-0988516-002 
Reference: Please use the reference code provided in your tenancy agreement to ensure your payment is correctly allocated.

Your bond will be refunded after the tenancy has officially ended and a final exit inspection has been completed. Provided the property is returned in a clean and reasonable condition, with no damage, and all rent and water accounts are fully paid, the full bond will be released to your nominated bank account.
If any issues are identified such as cleaning, damage, or outstanding payments your property manager will contact you to discuss any necessary deductions. Once these matters are resolved, the remaining balance of the bond will be processed and returned.

It is company policy that all general and urgent maintenance requests must be submitted via the maintenance portal located on the Tenant Centre page of our website. If you have an after-hours emergency maintenance or repair request, please contact us on 0800 948 700. Our after-hours receptionist will assess your situation and, if deemed emergency, arrange for one of our approved trade suppliers to assist.

It is policy that all prospective tenants attend an in-person viewing prior to submitting an application, to ensure the property aligns with their expectations. However, if you are unable to attend a viewing, please contact the assigned property manager to discuss potential alternatives.

Routine property inspections are carried out every three months, or as required under the terms of the property owner's insurance policy. You will be notified via email at least 48 hours in advance, with details of the scheduled date and approximate time of the inspection. During the visit, our team will take photographs, videos and notes to document the property's condition and identify any maintenance requirements. These inspections help ensure the property is well maintained and that any issues are addressed promptly.

Tenants are responsible for arranging their own contents insurance to cover personal belongings and liability. We strongly recommend speaking with a qualified insurance advisor to ensure you have appropriate coverage. The property owner is responsible for insuring the property itself, including the structure and any chattels provided as part of the tenancy.

Responsibility for lawn and garden maintenance is outlined in your tenancy agreement. In most cases, tenants are responsible for maintaining the grounds during the tenancy. This includes tasks such as regular mowing, weeding, and general upkeep to ensure the property remains tidy. However, if you reside in an apartment complex, the body corporate is typically responsible for maintaining common outdoor areas.

You must obtain written consent from your property manager before changing any locks on the property. If your request is approved, you are required to provide a copy of the new key or door code to your property manager within 24 hours of the change.

Tenants are responsible for the payment and management of utilities throughout the duration of their tenancy, unless otherwise stated in the tenancy agreement. To help make your move easier, we’ve partnered with Moving Hub, a free utility connection service. A Moving Hub representative will contact you prior to your tenancy start date to assist with setting up essential services such as electricity, gas, internet, and more—while also providing access to competitive pricing options.

Please ensure regular use of the installed heat pump to effectively manage indoor humidity and prevent moisture buildup. This is essential in minimising the risk of mould and dampness within the property. The heat pump has been installed in accordance with the Healthy Homes Standards, which are designed to provide warm, dry, and healthy living environments. Please be aware that failure to adequately ventilate and maintain the property may result in a breach of your tenancy obligations.